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Taking a Hammer to Comcast

By Kipp Hanley -- InsideNoVA.com, 10/06/2007

Mona Shaw had heard and seen enough from Comcast, her local cable television provider.

After repeated attempts to change her phone service from Verizon to Comcast's Triple Play during a week in August, the 75-year-old Bristow resident with a heart condition took out her frustrations at the Manassas payment center on Center Street.

Shaw was arrested for disorderly conduct after she took a hammer to several items in the office - all the while saying, "Have I got your attention now?"

While Shaw's actions Aug. 20 were extreme, the inability of the cable company to finish the job they started at her house is a story told many times over by Manassas customers.

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