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Why I Left Comcast for Verizon

TVPredictions.com, 09/20/2007

It is not surprising to see the report that Steve Burke at Comcast has acknowledged that the telcos (such as Verizon's FiOS) are making some inroads on their customer base. I am a long time Comcast subscriber who switched to FiOS in February. I am also one of many in my township that have switched, a lot more than I would have expected. Why? The reasons are numerous.

First is price. Comcast was getting too expensive. I was able to increase my broadband speed and add a number of HD channels (with FiOS) and still save about $25 a month. The second and almost as important was the improvement in the quality of my picture both in regards to standard definition channels where there was a noticable improvement as well as an improvement in even the HD channels. As an example, I was shocked to see how much better Comcast Sportsnet Philadelphia looked on FiOS compared to Comcast. Now that was a shocker.

Third, pure arrogance on the part of Comcast. Frankly, they thought they could increase rates substantially every year with impunity due in part to the lack of DBS competition in the Philadelphia market due to the lack of CSN Philadelphia on DBS. When the FiOS deal with our township was struck, I called Comcast a few times over two months to see if I could get a better deal. Despite the fact that I said I was contemplating switching to FiOS, they would not move an inch. The response was you will be back soon. Once FiOS ws up and running, off I went.

After I called to terminate Comcast, all of a sudden the deals were being offered. Too late.

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